Hospitality Training Gets Underway

Today, Heritage University and the Yakima Valley Visitors and Convention Bureau launched a valley wide SuperHost® Fundamentals Training session at the Yakima Convention Center.

SuperHost® Fundamentals is a customer service training program developed by Tourism BC. Since its inception, SuperHost® Fundamentals has gained worldwide recognition as an excellent training program which hones the customer service skills of tourism, retail and service industry front line professionals. In the early part of this year, Heritage University purchased the SuperHost® Fundamentals license and had four individuals trained as facilitators in the Yakima Valley.

“Our goal is for the Yakima Valley to become known for excellent customer service,” says Jessica Morgan, Community Outreach Coordinator for Heritage University. “This training will not only help participating businesses to grow and increase revenue.”

Future training sessions:

  • June 10th and 11th 9:00 a.m. – 1:00 p.m.
  • July 13th and 14th 9:00 a.m. – 1:00 p.m.
  • August 16th and 17th 9:00 a.m. – 1:00 p.m.

All sessions will occur at the Fairfield Inn and Suites in Yakima. Cost is $20 per participant. To register contact Jessica Morgan at or at (509) 865-8673

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