Career Opportunity in Yakima

The Yakima Valley Visitors and Convention Bureau has a great opportunity. Must possess: strong communication skills; exceptional customer service; proven skills in office software and knowledge of community attractions and services.  Please send resume, cover letter, three professional references, and wage requirements to:  YVVCB, 10 N. 8th Street, Yakima, WA  98901 or email to brynn@visityakima.com no later than close of business July 25th, 2011.

DETAILS-

Title:                Services and Housing Coordinator

Reports to:     Director of Convention Sales

Status:            Non-Exempt/Part-Time with possibility of becoming full time

The role of the Convention Services Coordinator is to provide various service support to meeting/event planners who have events scheduled in Yakima, or are considering Yakima for future events.  This position will ultimately enhance the success of events held here and will have a positive influence on the ability to gain repeat business.

Duties and Responsibilities:
  1. Responsible for organizing, coordinating and directing all operations required for groups utilizing Meeting Max. In addition, works with meeting planners/sporting event directors to determine servicing requirements and other support needed by the organization and attendees.
  1. Establishes contact with meeting/event planners scheduled to bring groups into the area.
  2. Develops and oversees all aspects of the Meeting Max housing program for all pre-assigned convention/sporting events.  This includes obtaining housing agreements from the hotels, monitoring hotel room night reservation requests, and keeping in close contact with the Director of Convention/Sales or Director of Sports Commission and the respective planners.
  3. Acts as liaison between meeting/event planner and VCB members. Offers suggestions and assistance for planning: entertainment; tours; shopping; spouse and children’s programs; and attractions. Maintains current information on all of the above.
  1. Works with the Marketing Department for direction/ideas on how to help promote conventions/events through social media.
  1. Visits with the meeting planner of each convention/event while it is taking place.  Alert the Director of Sales and appropriate Sales Manager of any negative/positive feedback.
  1. Attends and organizes pre-and post-event meetings with meeting planner and appropriate suppliers; provides post-event evaluations to determine the success of the meeting/events.
  1. Send thank you notes and electronic surveys to completed events by the 5th of every month.
  1. Mentors volunteer Information Specialists personnel.  Organized two (2) familiarization trips of VCB members each year…budget permitting.
  1. Maintains services department reports including the servicing budget, number of delegates serviced, and volunteer hours worked.
  1. Maintains inventory of literature and service collateral, wine bottle donations, and apple donations.
  2.  Additional duties as needed.
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